ABOUT THIS POLICY
HOW WILL YOU COLLECT MY INFORMATION?
When someone orders an Chilterns Pass (either through our website, mobile application, portal) we use the information collected (name, address, email and phone number) to firstly send out a pass in the post and secondly update the member (via email) on news related to the Chilterns Pass. In addition, we use e-newsletter sign-up requests, competition entries, website log files, cookies, digital analytics and registration to gather user information and to learn more about how people use our websites.
We send out regular newsletters to keep subscribers (including members) informing of deals, news and events etc. To provide these newsletters, we request contact details including but not limited to – your email address and name. We only collect this data when we have your consent and retain it on a secure database. If you withdraw consent it will be deleted with immediate effect.
If you get in touch with us via email, we will retain your email and our response to it for as long as the business issue remains. After this, the information will be deleted. If you contact us via post, we will retain your letter/postal address/personal information and our response to it for as long as the business issue remains. After this, the information will be deleted.
We use IP information to examine our traffic in aggregate and to investigate use of our website and app. Information can include what pages you visit, how long you are on the site, how you got here and what you clicked on. The information collected helps us investigate whether our websites meet the need of users as well as to evaluate how each website can be improved. But we do not collect and evaluate this information for specific individuals. The Chilterns Pass will disclose an IP address, when required by law.
- Protect and defend the rights or property of websites connected to County Pass Limited or website visitors
- Identify persons who may be violating the law, our terms and conditions of use, the rights of third parties, or otherwise misusing our websites or the computer equipment on which it is hosted
- Fulfil a user’s order or request
DDigital analytics tools such as Google Analytics may be used by (Google) to record anonymous users’ interaction with our websites. This data may then be used to retarget users through advertising on other websites, therefore an individual’s behaviour on one of our websites may result in them being retargeted by Google with advertising related to the pages they visited or actions they took on the site. You may opt out of the DoubleClick cookie by visiting the Google advertising opt-out page https://policies.google.com/technologies/ads or you may opt out of our use of Analytics by visiting the Google Analytics opt-out page. https://tools.google.com/dlpage/gaoptout
When you consent to share personal information with us, we may use this information to improve our services to you and to tailor the information we provide in future. We may also use it to understand the success of our marketing and make improvements to our services overall. Personal data is stored for as long as the purpose intended. We may use the information you supply about your location (town/city/country) to tailor our email marketing and website information and make it more relevant to you. We therefore process this data in your legitimate interest. If you do not want us to use your data in this way, please email email@example.com. Likewise if you would like to see the data that we use for this purpose, contact us.
HOW DO YOU STORE MY INFORMATION?
Under the General Data Protection Regulations, you have rights as an individual which you can exercise in relation to the information we hold about you. Read more about your individual rights on the Information Commissioner’s Office website. Individuals can find out if we hold any personal information by making a ‘right of access’ request under the General Data Protection Regulations. If we do hold information about you, we will:
- Give you a description
- Tell you why we are holding it
- Tell you who it could be disclosed to
- Let you have a copy of the information in an intelligible form.
SECURITY AND DATA RETENTION
We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires. If we dispose of your information it will always be done securely.
ACCESSING AND UPDATING
You also have a right to be informed within a reasonable time, on request, what information we hold about you, how we obtained it, and to whom we may pass it on. Such a request must be made in writing. If a request is manifestly unfounded or excessive, or involves requests for copies of the same information already supplied, we reserve the right as allowed under the act to levy a fee for this service. We may from time to time send emails announcing new products and services. Except as stated above, we will not send you emails that you have not agreed to receive.
CHANGES TO OUR POLICY
HOW TO CONTACT US
This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of our collection and use of personal information, but we are willing to provide any additional information or explanation needed. Any requests for this should be sent to the address below:
Telephone: 0203 086 8815
Post: 115 Tattersall Gardens, Leigh on Sea, Essex, SS9 2QZ